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BASIC CONCEPTS

Understand the concepts underlying the Gerdau Business System:

  • 5 Dimensions of Total Quality Management
  • 5 Stakeholders
  • Continuous Improvement
  • Critical Factors in Achieving Goals
  • Evolution of Total Quality Management
  • PDCA Cycle
  • Process Analysis
  • Process Management
  • Process Stabilization
  • Teamwork
  • The PDCA of the Management System
  • TQM Concepts
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